General Patient Information
Complaints
If you have a complaint about the surgery or the services we offer, please let us know.
Integrated Care Board
An Integrated Care Board (ICB) is an organisation responsible for the day to day running of the NHS. The NHS Staffordshire and Stoke-on-Trent ICB takes account of population needs, arranges for the provision of services and manages the NHS budget.
- Website: NHS Staffordshire and Stoke-on-Trent Integrated Care Board website.
- Telephone: 0808 196 8861
- Email: PatientServices@staffsstoke.icb.nhs.uk
Medical Records
The practice is often asked for information about patients from insurance companies or solicitors. On no account will any information be given without the patient's written consent. Information about a patient's medical condition will only be passed to other health professionals to help with treatment. Staff at the surgery have access to personal information on a need to know basis only and are bound by rules relating to patient confidentiality.
Mobile Phones
We ask our patients to switch off mobile telephones before entering a doctor or nurse consulting room.
GP Average Earnings
Disclaimer: NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (e.g. average pay) for
GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Holmcroft Surgery in the last financial year was £50,137 before tax and National Insurance. This is for 8 part time GPs who worked in the practice for more than six months.