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Holmcroft Surgery, Stafford

Information

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Contacts

Appointments

Surgery Telephone Numbers & Address:

Tel:

01785 242172

Holmcroft Surgery
Holmcroft Road,
Stafford.
ST16 1JG

Fax:

01785 253889

Calling the Surgery:
Our busiest time for phone calls is between 8am and 10:00am, if you are ringing for a test result of general enquiry please try not to call until after 10am. This will improve the service you receive and will ensure that patients who require an appointment for the same day will be able to contact the surgery as required.


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Can we Contact You by Email?

We would like to be able to contact patients occasionally to ask you questions about the surgery and how well we are doing to identify areas for improvement.

If you are happy for us to contact you periodically by email, please click on the button below (need more info? - Click here):
Contact Me By Email Consent


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Surgery Opening Times:

Day:

Opening Times:

 Monday - Friday

 8.00am to 6.30pm

Extended Hours:

We run a late evening surgery on Mondays, Tuesdays and Wednesdays 6.30pm to 8pm and Thursdays 6.30pm to 7pm.
In our extended hours we offer appointments for both doctors and Nurses please ask at reception for information on appointment times.
Further information can be found here.

Staff Training:

The surgery is closed on the first Thursday of every month (pm) for staff training. We are shut from 1.30pm and reopen the next morning at 8am. In an emergency please call 01785 242172 or phone NHS 111 for advice.


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How to make an Appointment:

All consultations are by appointment only.

Our aim is to enable our patients to obtain an appointment within 48 hours.

Routine appointments are an average of 10 minutes duration and can be booked up to 2 weeks in advance.

The routine appointments are for chronic problems, non-urgent problems or medication reviews.

In addition we have daily appointments for urgent problems which need to be dealt with on the same day. These appointments are for single problems only. You may not be able to see your preferred Doctor.

We would ask you to ring as early as possible in the day after 8.00am to book an appointment.

Online Booking: You can now book, check and cancel your appointment online. Please ask at the surgery reception for further information and instructions.

Emergency Service: On a Thursday and Friday afternoon we have an Advanced Nurse Practitioner available for routine problems. We have doctors available for urgent problems only, and offer a telephone triage system during these times.

When you arrive at the surgery for your appointment, use the self check-in system, or please report to our receptionist.

We are constantly monitoring our appointments to enable a better service.


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How to Cancel an Appointment:

If you cannot keep your appointment with the Doctor or Nurse, please click here to view the methods available for cancelling your appointment, including online.

It is really important to let us know if you need to cancel, because it enables us to offer your appointment to someone else.


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Practice Services:

Full details of the services offered by our practice can be found by clicking here.


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Dental Problems:

If you have an urgent dental problem such as toothache or a dental abscess you should see a dentist not your GP.

If you have a regular dentist you should telephone them and arrange an urgent appointment. If they are closed there should be an answerphone message with the phone number of the local dentist covering emergencies. If you have trouble getting through call NHS 111.

Advice is available from dental advisors regarding all dental problems from the British dental health foundation (BDHF). Their contact details and web site can be found by clicking here.

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News

Patient Survey Results 2013/14:

2013/14 Patient Survey Results and PPG Report are now available on our Patient Panel page.


How information about you helps us to provide better care

We need to make sure that you know this is happening and the choices you have.


NHS 111 service

nhs-111-logo NHS 111 is replacing NHS Direct and our Out of Hours number. NHS 111 is free to call from landlines and mobiles. Full details can be found on the NHS Website


Do we have your Contact Details?

It is important that we have up to date contact details on our system...


Contact by Email:

Can we contact you by email to get your views?


Do you really need to see a Doctor ?

Our Practice Nursing Team offers a number of services by appointment.


Exercise - Why Bother ?

Regular exercise is beneficial. Find out why...


Repeat Prescriptions:

Do you use Cornwells Chemist ?



Total Since (05/03/05): 114,898
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